Return & Refund Policy

Return & Refund Policy

Last Updated: June 2026

At Tidalora, your satisfaction is our 
highest priority. If you are not 
completely in love with your purchase, 
we are here to make it right.

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RETURN ELIGIBILITY
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✦ Returns accepted within 30 days 
  of delivery
✦ Item must be unused, unworn & 
  in original packaging
✦ Tags must be attached and intact
✦ Item must not be damaged, washed 
  or altered in any way

NON-RETURNABLE ITEMS:
✦ Swimwear & lingerie — final sale 
  for hygiene reasons
✦ Sale & discounted items
✦ Items marked "Final Sale" 
  at checkout

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HOW TO INITIATE A RETURN
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1️⃣ Email us at support@tidalora.store
   with the following:
   → Your order number
   → Reason for return
   → Clear photos of the item

2️⃣ Our team will respond within 
   24–48 hours with return 
   instructions & address

3️⃣ Ship the item back using a 
   trackable shipping method

4️⃣ Once received & inspected, 
   your refund will be processed 
   within 5–7 business days

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REFUND METHOD
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✦ Refunds are issued to your 
  original payment method only
✦ Original shipping fees are 
  non-refundable
✦ Return shipping cost is the 
  customer's responsibility
✦ Refund processing time: 
  5–7 business days after 
  item is received

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DAMAGED OR WRONG ITEMS
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Received a damaged or incorrect item?

Contact us within 48 hours of 
delivery with:
→ Your order number
→ Clear photos of the damage 
  or wrong item

We will arrange a free replacement 
or full refund immediately — 
no questions asked. ✦

📧 support@tidalora.store

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EXCHANGES
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We currently do not offer direct 
exchanges.

Please return your item and place 
a new order for your desired product.

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LATE OR MISSING REFUNDS
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If you have not received your refund 
after 7 business days:

1️⃣ Check your bank account again
2️⃣ Contact your credit card company 
   — processing times may vary
3️⃣ If still unresolved, contact us:
   📧 support@tidalora.store

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CONTACT US
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📧 support@tidalora.store
⏰ Response: Within 24–48 hours
🕐 Monday–Friday | 9AM–6PM EST

We appreciate your trust in Tidalora.
Your satisfaction means everything 
to us. ✦

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Because you deserve nothing less 
than perfect. ✦